Chat and Notification Bell don't work on HTTPS
Problem : Although the chat feature is turned on. I am able to initiate a chat as a requester but when logged in as administrator I don't get an alert that a chat is waiting. Solution : 1- checked if NIO Port (8082) is open and you can access the ...
Unable to restore data after changing DBserver to SQL
After changing the DB server to MSSQL, We tried to restore the data from the backup file, but the restore didn't take place successfully so we followed those steps and everything worked perfectly. Please follow the below steps and re-initiate the ...
Delete Large System error logs records
Problem: for large Log files (over 1 million records) When we select the "delete all" button in the system log viewer in the support tab the system Crashed ! So How can we delete these large log files? Solution: we can delete them from database ...
Database Warning : Your database transaction log file size has crossed the threshold
You are getting this email as a result of an enhancement that was made in the 11 version to notify administrators if the SQL Log File Size crossed the threshold. In Service Desk Plus, under Performance Settings in Admin/ESM Directory you have the ...
Remove email from Scheduled Reports
select * from reportscheduletask; delete from reportscheduletask where mailid ='email@example.com';