Recent Articles
FOS and DR -Steps to Troubleshoot
Failover Service and Disaster Recovery: I have added the below steps to analyze the issue related to FOS and DR. Primary Checks: FOS as an add-on license is required Failover service : 1. Please check if the customer has 3 servers, 1. Primary ...
Database Warning : Your database transaction log file size has crossed the threshold
You are getting this email as a result of an enhancement that was made in the 11 version to notify administrators if the SQL Log File Size crossed the threshold. In Service Desk Plus, under Performance Settings in Admin/ESM Directory you have the ...
Migration Important Notes
When migrating from server to another , please make sure deploy these notes: 1-After migration successfully done , disable the service in the old server do not make it automatic to avoid running again the old server and conflicts can be occurred like ...
List of Services Template Report
Tthe below Query to list all service catalog in the system Database : PostgreSQL Server - Version: 10.5 SELECT serd.Name "Service Category", reqtl.templatename "Service catalog", sla.slaname "SLA" , sdo.name "Site", array_to_string(array_agg(CASE ...
Delete Large System error logs records
Problem: for large Log files (over 1 million records) When we select the "delete all" button in the system log viewer in the support tab the system Crashed ! So How can we delete these large log files? Solution: we can delete them from database ...