Chat and Notification Bell don't work on HTTPS

Chat and Notification Bell don't work on HTTPS

Problem :

Although the chat feature is turned on. I am able to initiate a chat as a requester but when logged in as administrator I don't get an alert that a chat is waiting.

Solution :

1- checked if NIO Port (8082)  is open and you can access the application using it.

2- If it is open and the issue is still appear.

3- If
 the application running in HTTPS mode, go to Server.xml file make sure that the cert entries was filled for both Bio port 443 and NIo port 8082.

it wasn't updated for NIO port.

5- we must update the same for NIO port Below changes which are highlighted in Blue, and it will work fine.

<Connector SSLEnabled="true" URIEncoding="UTF-8" ciphers="TLS_RSA_WITH_3DES_EDE_CBC_SHA,TLS_ECDHE_RSA_WITH_3DES_EDE_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256" clientAuth="false" compressableMimeType="text/css,text/javascript,application/javascript,text/plain,text/html" compression="on" compressionMinSize="2048" enableLookups="true" keystoreFile="conf/wildcard2018.pfx" keystorePass="oigit" keystoreType="pkcs12" maxPostSize="-1" maxSpareThreads="75" maxThreads="150" minSpareThreads="25" noCompressionUserAgents="gozilla, traviata" parseBodyMethods="POST,PUT,DELETE" port="443" scheme="https" secure="true" server="-" sslEnabledProtocols="TLSv1.2,TLSv1.1,TLSv1" sslProtocol="TLS"/>

<Connector SSLEnabled="true" ciphers="TLS_ECDHE_RSA_WITH_3DES_EDE_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256" clientAuth="false" connectionTimeout="20000" keystoreFile="conf/wildcard2018.pfx" keystorePass="oigit" keystoreType="pkcs12" maxThreads="200" port="8082" protocol="org.apache.coyote.http11.Http11NioProtocol" redirectPort="8444" scheme="https" secure="true" server="-" sslEnabledProtocols="TLSv1.2,TLSv1.1,TLSv1" sslProtocol="TLS"/>

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