Chat and Notification Bell don't work on HTTPS

Chat and Notification Bell don't work on HTTPS

Problem :

Although the chat feature is turned on. I am able to initiate a chat as a requester but when logged in as administrator I don't get an alert that a chat is waiting.

Solution :

1- checked if NIO Port (8082)  is open and you can access the application using it.


2- If it is open and the issue is still appear.

3- If the application running in HTTPS mode, go to Server.xml file make sure that the cert entries was filled for both Bio port 443 and NIo port 8082.

4- If it wasn't updated for NIO port.


5- we must update the same for NIO port Below changes which are highlighted in Blue, and it will work fine.


<Connector SSLEnabled="true" URIEncoding="UTF-8" ciphers="TLS_RSA_WITH_3DES_EDE_CBC_SHA,TLS_ECDHE_RSA_WITH_3DES_EDE_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256" clientAuth="false" compressableMimeType="text/css,text/javascript,application/javascript,text/plain,text/html" compression="on" compressionMinSize="2048" enableLookups="true" keystoreFile="conf/wildcard2018.pfx" keystorePass="oigit" keystoreType="pkcs12" maxPostSize="-1" maxSpareThreads="75" maxThreads="150" minSpareThreads="25" noCompressionUserAgents="gozilla, traviata" parseBodyMethods="POST,PUT,DELETE" port="443" scheme="https" secure="true" server="-" sslEnabledProtocols="TLSv1.2,TLSv1.1,TLSv1" sslProtocol="TLS"/>

<Connector SSLEnabled="true" ciphers="TLS_ECDHE_RSA_WITH_3DES_EDE_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256" clientAuth="false" connectionTimeout="20000" keystoreFile="conf/wildcard2018.pfx" keystorePass="oigit" keystoreType="pkcs12" maxThreads="200" port="8082" protocol="org.apache.coyote.http11.Http11NioProtocol" redirectPort="8444" scheme="https" secure="true" server="-" sslEnabledProtocols="TLSv1.2,TLSv1.1,TLSv1" sslProtocol="TLS"/>



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