ServiceDesk Plus
Migration Important Notes
When migrating from server to another , please make sure deploy these notes: 1-After migration successfully done , disable the service in the old server do not make it automatic to avoid running again the old server and conflicts can be occurred like ...
Change Postgres Password
Problem :- Need to change the default password for postgres. Solution :- 1- connect to the database. 2- execute the below steps. servicedesk=# \password Enter new password : Enter it again : 3- Once execute it, do the below. - Open ...
Unable to restore data after changing DBserver to SQL
After changing the DB server to MSSQL, We tried to restore the data from the backup file, but the restore didn't take place successfully so we followed those steps and everything worked perfectly. Please follow the below steps and re-initiate the ...
Chat and Notification Bell don't work on HTTPS
Problem : Although the chat feature is turned on. I am able to initiate a chat as a requester but when logged in as administrator I don't get an alert that a chat is waiting. Solution : 1- checked if NIO Port (8082) is open and you can access the ...
Service Desk services stopped on its own.
The reason for the crash is becauss the SQL database connectivity was lost. It's looks like this while checking the log file : [15:54:58:066]|[10-11-2018]|[SYSERR]|[INFO]|[72]: 101603933 [ServiceDeskCommon-2] WARN tm.TransactionImpl - XAException: ...
Performance is slow
Try access ServiceDesk using the IP address of the Server not using the Alias URL and if the page loads up considerably fast. follow those steps: 1- Go to this path C:\ManageEngine\ServiceDesk\conf and open server.xml file. 2- change the ...