ServiceDesk Plus
FOS and DR -Steps to Troubleshoot
Failover Service and Disaster Recovery: I have added the below steps to analyze the issue related to FOS and DR. Primary Checks: FOS as an add-on license is required Failover service : 1. Please check if the customer has 3 servers, 1. Primary ...
Database Warning : Your database transaction log file size has crossed the threshold
You are getting this email as a result of an enhancement that was made in the 11 version to notify administrators if the SQL Log File Size crossed the threshold. In Service Desk Plus, under Performance Settings in Admin/ESM Directory you have the ...
Error while saving the email server details : Duplicate entry for key
This Problem may happen when the application is holding to different mail server details. 1- So go to Reports > New query report and execute the following query : select * from IncomingMailServer 2- If you see multiple mail server configured in this, ...